CRM Analyst

Join Coway as a CRM Analyst and play a pivotal role in shaping customer relationships through data-driven strategies. In this dynamic position, you will manage customer data, develop insightful CRM dashboards, and design segmentation models to enhance customer retention and loyalty. Based in Jakarta Selatan, this opportunity offers a chance to work in a fast-paced, innovative environment while contributing to the growth of one of Indonesia's leading air purification and ventilation companies.

As a CRM Analyst at Coway, you will be responsible for analyzing customer behavior, identifying trends, and implementing strategies to improve customer satisfaction. You will work closely with the sales and marketing teams to ensure that customer data is accurately captured, stored, and utilized. Your insights will help drive targeted marketing campaigns and personalized customer experiences, ultimately contributing to Coway's success in the competitive HVAC market.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and maintain customer data in CRM systems like Salesforce or HubSpot.
• Develop and maintain CRM dashboards using tools like Tableau or Power BI.
• Analyze customer behavior and identify trends to inform strategic decisions.
• Design and implement customer segmentation models to enhance targeting and personalization.
• Collaborate with sales and marketing teams to ensure data accuracy and integration.
• Conduct regular customer satisfaction surveys and analyze feedback to improve customer experiences.
• Implement and monitor targeted marketing campaigns based on customer insights.
• Stay updated with industry trends and best practices in CRM and customer analytics.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 3 years of experience in CRM analytics or a similar role.
• Proficient in CRM systems like Salesforce or HubSpot.
• Strong analytical skills with experience in data visualization tools like Tableau or Power BI.
• Certification in CRM or data analytics is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with HVAC industry and customer behavior in the sector is a plus.

🛠️ Keahlian

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